We shall agree the charge with you in advance before any work is started. Simply send an email providing your personal details and a series of photographs of the item are taken with one euro coin. We shall contact you to confirm the detail of the repair work and agree the charge. We will only do the work you ask us to do and if for any reason we believe that the repair should not be done or may cause further damage to an item we will of course advise you of this.
If the repair is not possible we will contact you by telephone or email to advise.
For most simple repairs we usually aim to return all items within 1-5 working days (for postal repairs this may take slightly longer).
Please bring your jewelleries to our shop in Tampere or our retailer's shops in Finland:
1. ArteMiina, Turuntie 16, 32200 Loimaa
2. Design Arja Aalto, Kulmakatu 63 B 2, 33500 Tampere
3. Helmipuoti HelmiĂ¤inen, Annankatu 10, 24100 Salo
4. Kianta Life Style Ay, Huvilatie 2A, 88610 Vuokatti
5. Kiinakauppa, Saapaskaari 14, 36110 Ruutana
Also you can use registed post parcel to us with a tracking number.